800-927-7671
Current wait: 41 mins (33m avg)
Hours: 24 hours, 7 days
Best time to call: 9:30am
Want to contact Zappos customer service faster? Don't wait on hold! Chat with the Zappos team directly via live chat.
(833) 927-7898
Zappos Customer Loyalty Team. Text: Chat
(800) 943-1633
Check out if you can find the solution you need.
What happened: I was trying to do something, and ran into a problem.
What happened: The problem: Need to make a return
What happened: The problem: Need help
What happened: The problem: Change payment card
What happened: I had ordered a pair of work shoes which is urgently needed on June **, **** and to date it has not been delivered. **It was indicated that it would have been delivered on July *, ****.** Order * is ***-*******-*******.
What happened: The problem: I want to know the status of my order please
What happened: My account is licked and I’ve tried several times to reach you but no luck. I want to unlock my account
To contact the Zappos customer service by phone, you can follow these steps:
Look up the phone number of the Zappos customer service. The phone number is listed on zappos.com. Or check out the Zappos phone number page on WorthEPenny.
Dial the Zappos phone number 800-927-7671.
Hours: 24 hours, 7 days
Best time to call: 9:30am
Wait for an answer: Once the call is connected, wait for a Zappos representative to answer on the other end.
Average wait time: 33m
Identify yourself and state your reason for calling the Zappos representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Zappos to help them assist you.
Ask for assistance: Ask the Zappos representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If Zappos needs additional information from you or provides any instructions, follow them carefully.
Thank the Zappos representative: After you have received the assistance you need, thank the Zappos representative for their time and help.
To get to a real person as quickly as possible when calling Zappos, you can follow these steps:
Dial the Zappos customer service phone number 800-927-7671, which can be found on the Zappos website or in your order confirmation email form Zappos. Or check out the Zappos phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about Zappos. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live Zappos representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with a Zappos representative.
If the system still doesn’t connect you to a Zappos representative, stay on the line without pressing any keys. Zappos will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Zappos.
Once you reach a live person, explain your issue and provide any relevant information about your Zappos order. The Zappos representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Zappos website. This may allow you to connect with a Zappos representative more quickly and efficiently than calling.
When calling Zappos customer service, here are some best practices to ensure a smooth and efficient experience:
Have your Zappos account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the Zappos representative without any disruptions or background noise.
Be polite and respectful to the Zappos representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Zappos.
Clearly explain the issue you are facing and provide any relevant information or details that can help the Zappos representative address your concern.
If the initial Zappos representative is unable to resolve your issue, politely ask to speak with a supervisor from Zappos or escalate the issue to a higher level of authority.
Take notes during the call, including the Zappos representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with Zappos after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling Zappos customer service.
If you are unhappy with your call to Zappos customer service, there are several options you can try:
Call again: Try calling Zappos customer service again and speak to a different Zappos representative. Sometimes a different Zappos representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the Zappos representative, you can ask to speak with a supervisor from Zappos or escalate the issue to a higher level of authority.
Provide feedback: After the call, Zappos may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Zappos customer service through other channels, such as email or chat. You can also explore the Zappos Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with Zappos service, you may want to consider other options such as returning the product you bought on Zappos or filing a complaint with a consumer protection agency.
To the Zappos customer support via live chat, you can follow these steps:
Go to the Zappos website and look for a "Contact Us" or "Help" link at the bottom of the page.
Click on the link and look for options to contact the Zappos customer support, which include email, phone, or live chat.
Click on the live chat option, and follow the prompts to connect with a Zappos representative.
Provide any necessary information about your issue or question, and wait for the Zappos representative to respond.
Some retailers may have a chat window that pops up automatically when you visit their website, while others may require you to click a "Chat" or "Support" button to initiate a chat session. If you are unable to find the Zappos live chat option, you may need to contact the Zappos customer support team through email or phone instead. Keep in mind that the availability of these contact options may vary depending on the retailer and the time of day you are attempting to contact them.
You can contact Zappos via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Zappos via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for Zappos official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of Zappos, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about Zappos. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the Zappos social media team.
Please note that the social media accounts of Zappos are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Zappos for certain issues. For urgent or complex issues, it's recommended to contact Zappos customer service via phone or chat for more personalized assistance.
Yes, to contact the Zappos customer support by email, follow these steps:
Go to zappos.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by Zappos and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your Zappos order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your Zappos order number or username.
Once you have completed the email, click send. You should receive a response from the Zappos customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to Zappos. WorthEPenny provides free tools and resources to assist customers in reaching Zappos customer service more efficiently, such as the Zappos phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Zappos, as well as forums where Zappos customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Zappos, it is not associated with or endorsed by Zappos.
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