Zappos Reviews

Based on 6 customer reviews from our shopper community, Zappos’s overall rating is 4.83 out of 5 stars and 100% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 100% of reviewers consider Zappos overall a good value option, based on a rating of 4.50 from 2 votes. Most consumers are generally satisfied with Shipping & Delivery (4.50 / 2 reviews), Return Policy (5.0 / 2 reviews), Customer Service (4.50 / 2 reviews) and Price & Quality (4.0 / 2 reviews) Zappos offers.


6 Reviews

Overall Rating

5 Stars


4 Stars


3 Stars


2 Stars


1 Star


Good Value


Price & Quality


Shipping & Delivery


Customer Service


Return Policy


All Reviews (6)
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October 23, 2022
"Zappos is the Best Site Ever"
Best Site Ever. I will never buy shoes or other stuff from other sites. Zappos takes care of all your returnings and refunds. Their customer service is one of the best. Also the pricing is great when it comes to festivals/holidays. Im so sick of the websites that have poor services.
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March 30, 2022
"Generally good"

Great Service. I am happy with the service.

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March 15, 2022
"I have bought several pairs of shoes…"
I have bought several pairs of shoes over the years on zappos website. I have always received good service and the quality of shoes has been good. But the last pair of Rockport shoes i bought did have issues. The sole started to separate from the leather. I contacted zappos customer service via text. I was told that their wasn't a warranty or a way to return them unless they were in like new condition. But Ali said she would see what she could do to help me. After a few messages she said she could give me a credit or a replacement. I opted for a replacement which is on its way. Ali was awesome and zappos stands behind their sales. Will continue to do business with them in the future. Would highly recommend!
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December 03, 2021
"Ups and Down"
Ups and Down. Thankful for the access and the pricing, but returning could be easier.
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October 04, 2021
"Ronell from customer service is…"
Ronell from customer service is wonderful, I ordered a pair of flats for my office job unfortunately they were to large, i called and asked for an a exchange she took care of it and she took care of me so sweetly and professionally
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August 12, 2021
"Great return policy and free shipping"
I often buy from them! Great return policy, free shipping both ways! Just excellent! If it's shoes - it's Zappos!
Questions & Answers

H, i am interested in purchasing an item from yr website. may i know if you do international delivery?

March 22, 2022

“Go to dear.”


Hi, the designer for love and lomons tarte dress. what is a size md compaired to a size m thanks.


How can a canadian consumer shop with zappos. i have gone online and they don't seem to ship to canada.


Looking for pair of new balance 656 tennis sneakers


I want to buy birkenstocks on zappos is the company trusted to buy those and is it worth it.

June 26, 2021

“I have purchased several pairs of Birkenstocks and I am completely happy with them. From what I've seen, the price for them here is the same as elsewhere. I trust Zappos without reservation and have been shopping here for more then 12 years.”

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